Accessibility Policy

Stouffville Toyota
Accessibility Policy

Stouffville Toyota is committed to ensuring equal access and participation for people with disabilities. We are committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner.

Stouffville Toyota is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

We are committed to training staff and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
Training of our employees and volunteers on accessibility relates to their specific roles includes:
• purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
• our policies related to the Customer Service Standards
• how to interact and communicate with people with various types of disabilities
• how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.

Assistive Devices
People with disabilities may use their personal assistive devices in the dealership premises. We ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.

We communicate with people with disabilities in ways that take into account their disability to ensure accessible goods and services.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Stouffville Toyota will notify customers promptly. A clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be made publicly available in the following ways:
• Dealership entrance
• Social Media
• Dealership website

Feedback Process
Stouffville Toyota welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Feedback may be relayed to the dealership by discussing the matter in person with the manager on shift, writing an email, calling the dealership at 905-642-6688, or sending mail to 1288 Millard St., Stouffville, Ontario L4A 0W7.
In person, phone call, email, letter, Google Review

All feedback, including complaints, will be handled discreetly and directed to the department manager. Customers can expect to hear back within 7 business days.

Stouffville Toyota ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Availability of Documents
Stouffville Toyota will provide these documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner.

We notify employees, job applicants and the public that accommodations can be made during recruitment and hiring. We consult with the applicants and employees to provide or arrange for suitable accommodation.
We notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency.

We have a written process to develop individual accommodation plans for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.

Changes to Existing Policies
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

This document is publicly available. Accessible formats are available upon request.