What is a Toyota Mobile Specialist (TMS)?
It’s a different car buying experience. Life can be busy with no time to visit the dealership. No problem, the Toyota Mobile Specialist (TMS) is here to help customers purchase their Toyota’s from the comfort of their home or business. Ultimately, the TMS will provide customers with transparent pricing, excellent support, attention to their needs, and a shorter and simpler finance process.
Consulting Rather Than Selling
The Toyota Mobile Specialist takes on the role of a consultant rather than a seller. Customers get an experience that is peer-to-peer, working as equals to find the best option when purchasing a new Toyota. Customers are allowed to take the lead and cues from their family situation, budget, and what they are looking for overall.
Customers are provided with more transparent pricing process that informs them of the market context. Example: No-haggle pricing determined by the fair market value of a vehicle. Flexibility and speed in their dealings.
Shorter and Simpler Finance Process
Customers get a much shorter and simpler finance process where the pre-approval is handled with the TMS digitally or in person without ever needing to go into the dealership.
Effective Showroom Experience
Using an iPad that has pricing, mileage, vehicle history, fueling data, and future information on every vehicle in and outside of the showroom can give customers that “consultant” experience they are seeking. Same can be used to compare competitor pricing and local limited time offers for specific vehicles. The goal is to provide as much information as possible for customers to make an informed decision.
Informative and Optimized For Mobility:
Mobile/Email booked appointments where the TMS meets customers wherever and whenever is most convenient so that the relationship between dealer and customer is better.